Quick answers, and a person when you need one.

Log in to the client portal and request it, or email coi@iagency.biz with the certificate holder's name, address and any special wording the contract requires. Most certificates go out the same business day.

In the client portal under Documents. If a document is missing, open a request and the service team attaches it.

Yes, if you authorize it. Tell us who may request certificates on your behalf and we will note the file.

Open a service request in the portal with the VIN or the driver's license details and the effective date. Changes are usually processed within one business day; a new driver may need an MVR first.

Tell us before you park it. We can usually reduce the unit to comprehensive-only so theft and weather stay covered at a lower premium, subject to your lender's requirements.

The carrier issues a notice of cancellation with a date. Pay before that date and nothing changes. After it, reinstatement is up to the carrier and your filings may show a gap. To catch up on a payment, call our billing line at (813) 212-7838 before the date, not after.

Make sure everyone is safe and call 911. Photograph everything, get the police report number and the other party's information, and do not admit fault. Report to the carrier using the number on your ID card, then tell us.

Usually not, if it is documented clearly and subrogation recovers the carrier's costs. That is why dash cam footage and a clean report matter.

You opted in to SMS updates when you requested a quote or became a client. We send policy updates, payment reminders and occasional offers. Reply STOP at any time to opt out, or HELP for help. Message and data rates may apply.

Use the SMS consent form or text the service line from your new number. Consent is not a condition of purchase.